wowjili Privacy Policy

When you register an account on wowjili, we collect the personal details you provide directly, including your full name, date of birth, email address, mobile number, and the payment method details you use to deposit or withdraw funds. We also collect information generated by your activity on the platform, such as your login history, game session data, betting records, and transaction history. Technical data is collected automatically when you access the site, including your IP address, device type, browser version, and operating system. If you contact our support team, we retain records of that correspondence to help resolve any follow-up queries. We may also collect identity verification documents — such as a government-issued ID — when required to confirm your eligibility to use the platform. All information collected is limited to what is necessary for the purposes described in this policy. We do not collect sensitive personal information beyond what is required for account verification and regulatory compliance.

The primary purpose for collecting your personal data is to operate and maintain your wowjili account, process your deposits and withdrawals, and deliver the gaming and betting services you have signed up for. We use your contact details to send you important account notifications, security alerts, and — where you have opted in — promotional communications about offers available in the Promotion section. Transaction and activity data is used to detect and prevent fraud, money laundering, and other prohibited conduct, and to comply with our obligations under Philippine law. Technical data helps us diagnose platform issues, improve performance, and ensure the site works correctly across different devices and browsers. We may use aggregated, anonymised data for internal analytics and product development, but this data cannot be used to identify you individually. We will never use your personal data to make automated decisions that have a significant legal or financial impact on you without human review. If you have questions about a specific use of your data, please visit our FAQ page.

wowjili does not sell your personal information to third parties under any circumstances. We share your data only with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers, and only to the extent necessary for them to perform their services. All third-party partners are contractually required to handle your data securely and in accordance with applicable Philippine data privacy regulations. We may disclose your information to government authorities, regulators, or law enforcement agencies when required to do so by law, court order, or to protect the rights and safety of our users and the platform. In the event that wowjili undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance. We do not share your data with advertisers or marketing networks. Any third party that receives your data is prohibited from using it for purposes beyond those specified in our agreement with them.

wowjili uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across your sessions. Essential cookies are required for the site to operate and cannot be disabled without affecting your ability to use core features such as account login and game access. We also use functional cookies to remember settings like your preferred language and display options, so you do not have to reconfigure them each time you visit. Analytics cookies help us understand how players navigate the platform so we can identify areas for improvement — this data is aggregated and does not identify you personally. You can manage your cookie preferences through your browser settings at any time; however, disabling certain cookies may limit the functionality available to you on the platform. We do not use third-party advertising cookies or cross-site tracking technologies. For more information about how cookies work and how to control them, please refer to your browser's help documentation or visit our FAQ page.

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the wowjili platform is encrypted using industry-standard TLS protocols, and sensitive account data is stored using strong encryption at rest. Access to personal data within our organisation is restricted to staff who need it to perform their job functions, and all such staff are subject to confidentiality obligations. We conduct regular security assessments and keep our systems updated to address emerging threats and vulnerabilities. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine regulatory authority within the timeframes required by law. You also play an important role in keeping your account secure — please use a strong, unique password and never share your login credentials with anyone. If you suspect any unauthorised access to your account, contact our support team immediately through the details on the FAQ page.

As a user of wowjili based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012 and its implementing rules. You have the right to be informed about what data we hold about you and how it is being used, and you may request a copy of your personal information at any time by contacting our support team. You have the right to correct any inaccurate or incomplete information in your account, and we will process such requests promptly. You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain records. You have the right to object to the processing of your data for direct marketing purposes, and you can opt out of promotional communications at any time through your account settings or by contacting support. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. All data rights requests can be submitted through the contact details available on our FAQ page.

We retain your personal data for as long as your account is active and for a period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering and financial record-keeping requirements. Transaction records and identity verification documents are typically retained for a minimum of five years following the closure of your account, in line with regulatory obligations. Account activity logs and support correspondence are kept for a period sufficient to resolve any disputes or regulatory enquiries that may arise after your account is closed. Where data is no longer required for any legal, regulatory, or operational purpose, we securely delete or anonymise it so that it can no longer be linked to you. If you request deletion of your account, we will action that request promptly for data that is not subject to a mandatory retention period, and we will inform you of any data that must be retained and the reason for doing so. Backup copies of data may persist for a short additional period following deletion from live systems, but these are subject to the same security controls as primary data. For specific questions about retention periods for particular categories of data, please visit our FAQ page.

wowjili may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable legal requirements. When we make material changes, we will publish the updated policy on this page with a revised effective date, and we will notify registered users through the contact details associated with their account. Your continued use of the platform after any update is published constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you are always aware of how your information is being handled. If you disagree with any changes to this policy, you should stop using the platform and contact our support team to discuss your options, including account closure. Previous versions of this policy are available on request. For any questions about this Privacy Policy or how your data is handled, please visit our FAQ page or reach out to our support team directly.